Associate of Occupational Studies in Information Technology [Alpha Beta Kappa member]
Additional experience at Westwood Configuring and implementing Cisco and Microsoft networks in a virtual environment.

System Administrator
• Administered Ninja remote endpoint management software with the aid of Windows PowerShell to automatically deploy software updates and patches to keep systems secure and up to date saving IT technicians time so they can focus on other projects improving system uptime by 97%.
• Managed Active Directory on windows Server 2012, 2012r2, 2016, and 2019 which includes creating, modifying, and deleting user accounts, assigning passwords, managing group memberships, and defining permissions on network resources. Creating, deploying, and managing Group Policies to enforce security settings, and user configurations across the domain. Identifying and resolving issues related to user logins, access permissions, replication problems, and other Active Directory related errors. Proficient with network infrastructure, including IP addressing, DNS, and network connectivity to effectively manage Active Directory objects. I understand how to integrate on-premises Active Directory with Azure Active Directory for cloud-based user management, enhancing operational efficiency by 95%.
• Managing Microsoft Teams clients and devices, including configuring profiles, managing device settings, and provisioning remote sign-in. Understanding security and data protection standards, and how to enforce two-factor authentication and single sign-on. Organizing and sharing files, and creating and editing files directly in Teams increasing efficiency by 95%
• Managed Microsoft Exchange including creating email addresses, Microsoft 365 Groups, distribution groups, dynamic distribution groups, and creating shared mailboxes, increasing overall efficiency by 98%.
• Managed email security with Mimecast email security software increasing email security by 98%
• Setup and manage Cisco Meraki routers and switches including VPN access enhancing network security by 98%
• Managed network security on endpoints and servers with the use of Sentinel One software increasing security by 98%
• Administered equipment purchasing reducing operational costs by 25%.
• Setup and managed VOIP phone extensions with FreePBX and Twilio decreasing communication downtime by 98%
• Managed IT staff increasing customer satisfaction by 90%

• Created and managed user accounts in Active Directory within windows server 2012, enhancing user access and security by 97%.
• Managed and troubleshooted Microsoft Exchange, ensuring seamless email communication and reducing downtime by 90%.
• Administered SCCM for software deployment and updates, improving system efficiency by 97%.