Cooper Richmond, VA (804)709-5689 [email protected]

Objective

I am seeking a challenging position where I can utilize my professional skills in a diverse, fast paced work environment.

Education

Basic Esthetician License | Institute of Advanced Medical Esthetics Virginia

May 2018 – October 2018

Master at Arms Certification | US NAVY

oCTOBER 2015 – December 2015

High School Diploma | Lloyd C. Bird High School, Chester VA

September 2012 – June 2015

Experience

Lead Office Specialist | J&D Residential Services

July 28th, 2017 – Present

1. Oversees all record keeping of employees & clients (Individuals with intellectual disabilities)
2. Making sure all records are in compliance with federal, state, regulations and licensure requirements
3. Answering telephone calls that raise any concern by the community, staff, and human services agencies
4. Aid in the administrative functions to the management team
5. Perform a wide variety of duties including monthly calculating of budgets, making copies of documentation, filing, emailing, keeping record of all vehicle ledgers, & rent ledgers.
6. Conducting interviews, new hire orientation, & scheduling trainings for all new hires
7. Manage the agencies health insurance plans for employees

Correctional Officer | Riverside Regional Jail

August 17th, 2016 – June of 2017

1. Maintained the safety and security of inmates and non-sworn staff
2. Direct supervision of inmates that are sentenced, not sentenced, and /or awaiting trial
3. Bring service to the inmates
4. Discipline inmates in the form of verbal warnings or written jailhouse charges
5. Try to eliminate the flow of contraband throughout the facility by direct supervision and “shake downs”
6. Understanding the classification and orientation of inmates
7. Effectively communicate with inmates to create a safe environment
8. Respond to emergency situations when called

Server | Buffalo Wild Wings

July 26th, 2016 – July  2017

1. Waited tables
2. Promote specials & increasing sales
3. Perform cash and credit card transaction
4. Making sure all the guests are having a wonderful experience (providing great customer service skills)

Master at Arms/ Law Enforcement | US Navy

August 2015 – April 2016

1. Maintaining good order and discipline on board the USS Dwight D. Eisenhower
2. Stand Post
3. Followed security procedures (Check ID’S, vehicle searches, luggage searches)
4. Weapons handling (All of our posts are armed)
5. Assisting in apprehensions, reports, searches, medical emergencies, and disturbances
6. Random anti-terrorism measurements

Customer Service Representative | Pizza Hut

December 2012 – July 2015

1. Front Desk Coordinator: Answering phones, placing order, making the order, and checking customers out
2. Making sure the work station is well organized and maintained.
3. Stock and maintain inventories according to store policies
4. Answer customer questions and assist in solving problems

Skills

·         Certified in Mandt

·         Customer service

·         Security/ Correction

·         Willing to take on additional responsibilities

·         Articulate & understanding of business concepts ·         Weapon Handling

·         OC spray exposure

·         Exposure to Tear gas (gas chambers in Great Lakes, IL)

·         Proficient in Microsoft Word, Outlook, and Excel

·         Professionalism in performance of job

Activities

Attended the National Youth Leadership Forum in Maryland (September of 2012)

Cheerleading Coach for Salem Association (2011-2013)

References

Available upon request.