Joseph Kloss

Joseph Kloss

Experienced Operations manager
Experienced Operations manager
  • Oneida, NY
  • February 29, 2020

I am the person that keeps customers coming back and renews lost partnerships. I fix things whether it be mechanical or departmental. I am an extremely hard worker. I am great at customer service and enjoy talking to people. I have managed anywhere from 3 to 100 people at a time from employees to independent contractors. I administered government and private contracts to ensure they were being followed as written. I worked in the RV business in the store, warehouse, new unit inspections and delivery of trailers. I have worked as an automotive state vehicle inspector and mechanic, office manager, operations manager(8 years) and electronics technician(13 years in the Marine Corps). I can motivate people and build teams. Experience is key and I can apply it to any position. I have used many tools and equipment to include computers and cutting torches. I work hard and have a great work ethic. I am willing to do what it takes to get the job done, I am willing to relocate on the east coast preferably within 2 hours to the ocean. I am willing to travel for the position, Have a a great day and thank you for your consideration.

Phone Number


Bachelor - Electronic Engineering @ Ohio Institute of Technology
Jul 1981 — Jul 1982

Completed one year of a 3 year program with a 3.4 GPA

Regent's Diploma High School @ Oneida High School
Sep 1977 — Jun 1981

Math, English and Science


Customer service/sales/warehousing @ Swish White River LTD.
Oct 2018 — Current

Retail counter sales/Account Management/Order Taker/filler in person and on then phone/ Warehousing/Inventory/Forklift & Delivery Driver/Load & Unload Trucks/Service Tech/Cashout
register/Open & Close store

Electronic Technician II @ United Radio
Nov 2017 — Oct 2018

Analyse and troubleshoot Chrysler car radios using computer programs and test equipment, remove and replace parts and circuit boards using soldering iron and hand tools, record everything in SAP and UR programs.

Independent Agent @ AFLAC
Jul 2017 — Jan 2019

Met face to face with business owners and explain the benefits of offering AFLAC to their employees and other products such as Telemedicine.

Loader @ Walmart Distribution Center
Nov 2016 — Jul 2017

Load trailers by hand and use computer to scan items on and off load.

Operations Manager @ Crosstown Courier Service
Nov 2008 — Nov 2016

Worked from my home office in Oneida, NY. Set up new accounts and contracts. Performed account management and administration by talking directly with customers to address their needs and concerns. Used many software programs (Microsoft Office, Sharepoint and dispatch programs). Researched information for contract bids. Quoted new jobs. Conducted payroll and invoicing using Quickbooks and government websites. Managed and trained a team of dispatchers and over 100 independent contractor drivers across the country for Government and private contracts and on-demand work.

Assistant Manager @ Town Fair Tire
Nov 2004 — Nov 2008

Managed all types of people (customers, employees, and service technicians) on a daily basis. Dealt with customer issues and did everything possible to ensure they were resolved to the best satisfaction of the customer. Maintained inventory and store cleanliness. Received deliveries, opened and closed store and used POS register did cashout and
bank deposits.

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