Joshua Twilley

Joshua Twilley

Contract Implementation and Project Coordinator
  • Renton, Washington
  • June 14, 2023

Josh Twilley -

Experience: 7+ years of project coordination and management experience

  • Utilizing SharePoint to Organize and clarify each customer’s servicing requirements into comprehensive document detailing all aspects of servicing 40+ national clients such as Paychex, and HP. Including but not limited to initiating background searches, imputing, and disseminating open positions to national distributions, and providing as needed collaborative training with both the customer and internal departments.
  • Coordinates the implementation of partnerships for STEM, Healthcare, Gov, and administrative departments. Ensuring that all contracts meet Federal, State and Company standards.
  • Partnering with client POC’s to gain additional insight to ensure a streamline working relationship.
  • Communicated with Government personal to support Federal, State, and City Contractor/ Sub-Contractors in providing solutions to customer problems.
  • Provided expert customer service for the largest Medicare insurance Agency in the Northwest.
  • Coordinated operations across multiple locations ensuring successful completion of assigned USAF missions for 800+ Personnel.
  • In my current position my analysis of the contract with JFK international airport recognized an error in the compensation agreement which when corrected allowed for 1000+ additional billing hours.
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Implementation Coordinator/ Account Executive @ ActOne Group
Jan 2020 — Current

• Project management to complete implementation via SharePoint
• Organize and clarify each customer’s servicing requirements into documentation that is used to train the Account Executives on how to fulfill customer needs.
• Coordinate activities and facilitate accurate communications among multiple groups, customers, managed service providers, internal managers and divisional vice presidents, branch personnel, corporate staff to complete implementation projects timely and accurately.
• Contract review and analysis coordinating with legal team and Sales personnel to complete implementation projects.

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