• Installation and service of hardwired and wireless burglar alarm systems, fire alarm systems, CCTV and card access systems.
• Cellular communications, IP devices, line carrier devices, intercom systems and integrating internet communication capabilities for security systems.
• Working at heights on ladders and lifts.
• Able to service and install multiple systems from multiple manufacturers.
• All work is done in a workmanlike manner with exceptional customer service.
• Installation responsibilities include planning device locations, pulling/fishing wires and fiber through walls and floors.
• Making terminations at field devices and head end panels.
• Making terminations on fiber optics including Fiber Fusion.
• Making proper connections to customer phone lines for communications or setting cellular communications.
• Programming panels for proper functionality.
• Providing training on the operation of systems for customers.
• Service responsibilities include diagnosing equipment malfunction, opens, shorts and ground faults in wiring.
• Diagnose communication problems.

• Established the company’s first ever Recruiting program from the ground up starting with the Workable ATS
• Increased the company’s retention by 200% by improving the quality of candidates and coaching the managers.
• Utilized Boolean searching strategy to source for only the best candidates resulting in 90% interview to offer rate.
• Strong knowledge of Indeed, Zip Recruiter and LinkedIn Resume searching.
• Used Salary tools to increase 5 positions starting wage to become more competitive in the market.

• Drives business initiatives by fostering strong customer relationships.
• Oversees the hiring and training of the store employees to ensure maximum performance delivery
• Directly supervises 10-15 employees while mentoring staff in performance and competency developments for optimizing productivity.
• Ensures customer satisfaction ratings by tracking communications and timely offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges.

• Aggressively hunt and prospect for new business opportunities by making 150+ daily cold calls and following up on leads in order to ensure pipeline sufficiency
• Built and nurtured 10+ strong customer relationships with local businesses within the first 2 months, accounting for $20K in revenue
• Explain the importance of hiring military veterans and the skills military veterans possess to senior-level clients through effective product demos conducted in-person, over the phone, and via Skype
• Leveraged cold calling and email prospecting (~3,000 emails and ~ 2,500 calls monthly) to generate leads

• Decreased employee turnover rate by ensuring the most qualified candidates were hired.
• Created a more proficient recruiting operation while doubling our candidate flow.
• Expertly used ICIMS to fully implement a powerful recruiting program while also following OFCCP for federal employees
• Recruited for all positions within the company to include Mechanics, Admin positions, Terminal Operators and Corporate level positions.
• Utilized my leadership skills in order to train two recruiters under me on new recruiting tools.
• Created a new SOP for the company to streamline the hiring process from start to finish.

• Responsible for working with signal support systems and terminal devices. Maintains radio and data distribution systems, perform signal support functions and technical assistance
• Installed, maintained and troubleshot NIPR and SIPR network accounts within the department
• Managed $1M+ in classified equipment vital to national security; resulted in zero losses, and the continued integrity of all classified materials
• Improved the department’s network accounts from 80% to 100% complete allowing service members to have portal access.
• Trained a 44 – man department on communications equipment in preparation of a major domestic training exercise. ensured 100% department communication readiness
• Managed systems network personnel: delegated tasks and conducted performance evaluations, provided corrective counseling as necessary
• Configured, installed and maintained network systems including LAN/WAN for over 40 personnel.
• Inspected various communications equipment daily, logged equipment conditions and ordered repairs or replacement equipment as necessary
• Commands and leads an Army recruiting center consisting of 9 Army recruiters and 130 newly enlisted service members.
• Responsible for an area dispersed over 3,968 square miles; collected and analyzed data from team members which includes demographics and market evaluations to define the recruiting environment and developed prospecting plans for market and promoted community understanding of Army recruiting goals
• Supervised the prospecting and processing goals of 22 high schools and 1 college; maintained control and availability of government property valued over $125K
• Oversaw recruiting practices, production, and training of subordinate recruiting personnel; monitored production reports of recruiting companies
• Managed and controlled lead resources; aided departments on recruiter Production Evaluations
• Instructed the Evaluation Selection Course for potential new recruiters before attending recruiting school; prepared and coordinated all training for Recruiting Service during annual training
• Developed and prepared a variety of statistical reports, complex correspondence, fact sheets and briefings that senior management used to make informed decisions
• Screened, interviewed and performed new hire orientation; recommended appropriate job placement based on skill sets and security clearance level of selected individuals