TERESA M. LONG

9 EDGAR STREET, EAST ORANGE, NEW JERSEY 07018

1. 220. 9119  TERESALONG19[email protected]

 

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Organizational Management | Time Management and Prioritization

People Management | Problem Resolution | Interpersonal Relations

Leadership and Team Building | Oral and Written Communication

Solutions-oriented, highly organized, and dedicated professional, with more than 27 years of

immense experience in performing diverse nursing functions within various facilities, including

correctional nursing, physical rehabilitation, extended care, home care, public health, case

management and military nursing. Skilled in team management, training, and development;

process and performance improvement; and program and project leadership within the healthcare environment., outstanding leadership skills in rendering high-level staff productivity and efficiency.   Knowledgeable of efficient processes and standards for the improvement of total quality of care and consistently recognized for strong dedication and commitment to delivering excellent patient care and meeting expectations; management qualifications in developing and implementing effective strategies and plans.

 

PROFESSIONAL EXPERIENCE

 

Staff Nurse-Ambulatory Care

NEW JERSEY VETERAN’S ADMINISTRATION (VISN-3)-365 Tremont Ave, East Orange, NJ 07018

April2015- Present: | Hours per Week: 40

Supervisor: Nancy Cotter | Contact No.: 973.676.1000 x 3082

- Integrative Pain RN with duties Triage and assess walk in patients to determine need for visit

-communicate with patients via telephone, secure messaging and in person

-assess patient’s personal knowledge and attitudes as they relate to pain management,

-disseminates information about pain management through a variety of ways including coordination of in-services, journal article reviews and (Agency for Health Care Policy and Research) AHCPR guidelines

- identifies the need and assists in the development of pain management patients educational materials and updating policies/procedures

- collaborates with the Integrative Pain Management Team to evaluate the progress of the treatment plan and address any challenges that may affect the success of the plan

-utilizes the Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) philosophy as part of the patient and team interaction.

 

Staff Nurse-Ambulatory Care

NEW JERSEY VETERAN’S ADMINISTRATION (VISN-3)-365 Tremont Ave, East Orange, NJ 07018

May2014- April 2015

| Hours per Week: 40

Supervisor: Vicky Johnson | Contact No.: 973.676.1000 x 3116

-Staff Nurse in the Ambulatory Care Clinics provided nursing assessment including preventive health screening for an array of specialty clinic patients, such as  Endocrinology, Sleep, Pulmonary,  Dermatology, Pain, Surgery, ID, Urology and Rheumatology

 

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Staff Nurse-Community Living Center

NEW JERSEY VETERAN’S ADMINISTRATION (VISN-3)-151 KNOLLCROFT RD, LYONS, NJ 07939

OCT 2012-May2014| Hours per Week: 40

Supervisor: Meising Wu | Contact No.: 908.647.0180

-Complete various nursing functions interdependently in executing nursing process, nursing orders, and policies and procedures as they relate to the patients plan of care

-Directly collaborate with other members of the interdisciplinary treatment team in conducting, planning, development, and coordination of the care for the patients and their family

 

Army Remote Case Manager

DEPARTMENT OF THE ARMY-CBWTU-MA, 696 VIRGINIA ROAD, CONCORD, MA 01742

JULY 2010–JULY 2012| Hours per Week: More than 50

Supervisor: Andy Price, LTC | Contact No.: 978.318.8940

-Function well in administering care for wounded, ill, and injured soldiers to support present

operations while they reside at home

Career Accomplishments:

-Provided and demonstrated utmost dedication to the mission and Warriors in Transition

- Showed compassion for the Soldiers and passion for the mission

- Spent hours above and beyond what is required to guarantee proper management of Warriors

-Correctly identified critical medical issues that affected the health and well-being of the Soldiers; provided immediate intervention to ensure the safety of the Soldier

-Exemplified outstanding case management expertise which endorsed high levels of satisfaction to the soldiers

 

Registered Nurse

PATIENT CARE/ALMOST FAMILY, 300 EXECUTIVE DRIVE, SUITE 175, WEST ORANGE, NJ 7052

FEB 2010–JULY 2010 | Hours per Week: 40

Supervisor: Jennifer Delgado | Contact No.: 973.323.2396

-Demonstrate expertise in providing direct patient care in their homes

- Directly collaborate with primary care physicians to provide the best health intervention

- Expertly perform phlebotomy techniques to accurately collect blood specimens for certain physician-ordered examinations

-Deliver nurse services to homebound patients as defined by Medicare, which require medication management, diabetes care, wound care, services coordination, referrals to other services, and scheduling appointments to services such as dialysis and specialty doctors

Career Accomplishment:

-Gained referrals to other care providers based on physician’s orders

 

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Case Manager | Med/Surg Nurse| Personnel Officer | Commander

UNITED STATES ARMY RESERVE, 7245TH IMSU BLDG 3359, PICATINNY ARSENAL, NJ

DEC 1979–DEC 2015 | Hours per Month: More than 16

Supervisor: Craig Yunker | Contact No.: 973.724.2347

- Supervised subordinates in the role of combat nurse and handle additional duty of personnel

officer, which entails managing all personnel actions for 200 unit members; work as an effective part of the executive staff

Career Accomplishment:

-Obtained promotion from 1st Lieutenant to present rank of LTC (P)

 

Registered Nurse for the Minute Clinic

ON ASSIGNMENT HEALTHCARE STAFFING, PHILADELPHIA, PA

SEP–NOV 2009 | Hours per Week: 32

Supervisor: Zach Greer | Contact No.: 215.569.0355

-Vigorously provided seasonal flu vaccines to patients through minute clinics at CVS drugstores across the State of New Jersey

Career Accomplishments:

-Vaccinated over 1000 patients

 

Nurse Consultant Medical Management Programs

TRICARE MANAGEMENT ACTIVITY, SKYLINE 5, SUITE 810, 5111 LEESBURG PIKE, FALLS CHURCH, VA

22041-3206: AUG 2008–AUG 2009| Hours per Week: 40

Supervisor: Shemille Flinta | Contact No.: 847.212.8404

- Functioned well in rendering verbal and written guidance in developing and overseeing Military Health System (MHS) medical management policies, which included utilization management, disease management, and clinical case management.

-Executed effective identification of problem areas for the Deputy Chief Medical Officer and Chief Medical Officer; suggested appropriate corrective action

-Clarified TRICARE Medical Management policies to representatives of each military service, TRICARE regional offices, senior MTF clinical leadership, and Veterans Health Administration (VHA) personnel

-Gathered and disseminated information regarding best practices in the area of medical management and market achievement through poster sessions, reports, publications, lectures, and content development for web-based learning platforms

-Completed the classification and development of realistic benchmarks as well as exemplified

outstanding team-building and leadership skills in attaining consensus for the improvement of

medical management processes.

 

 

 

 

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Career Accomplishments:

- Utilized expertise in formulating, implementing, and monitoring evaluation measurement plans for medical management initiatives; prepared data or conditions; and responded to customer service letters and congressional inquiries - Rendered professional, clinical, and managerial input in developing software systems to support medical management, including interface with the VHA

-Worked as an effective contracting officer’s representative for contracts, providing assistance in the completion of medical management activities

-Performed extensive travels to various sites for the presentation of medical management courses to motivate diverse groups; adapt to new methods and processes; and re-think, change, or improve practices

 

Director of Public Health Nursing

CITY OF NEWARK-DEPARTMENT OF HEALTH, NEWARK, NJ

APR 1998–AUG 2008| Hours per Week: More than 40

Supervisor: Kathy Lardieri | Contact No.: 973.733.5310

-Oversaw the entire Nursing Department for the City of Newark Department of Health and Human Services, including a budget of more than $2.5 M

-Developed, assessed, and spearheaded public health programs for the community and residents of the City of Newark

-Directed the establishment and implementation of policies, rules, and procedures regarding Public health nursing

- Worked well in accurately preparing required reports and correspondences for internal, local, state and federal review

-Correctly coordinated program operations and operations with other agencies for the timely delivery of services to the residents of the City of Newark

-Efficiently performed studies and surveys related to community and public health nursing

-Synchronized the referral process of cases needing other medical, social, or mental health services outside the scope of the Health Department

-Provided assistance to physicians in the public health program

-Managed the evaluation of public health nursing services as well as expertly recommended and employed changes, as necessary

-Carried out proficient planning and assignment of work for 9 city registered nurses, 4 city clinic attendants and 15 contractual registered nurses

- Assumed full responsibility in assessing employee performance and conduct, which enabled the effective recommendation of the hiring, firing, promotions, and discipline of employees

-Ensured preciseness in gathering and disseminating public health information

-Cultivated and maintained cooperative working relationships with other municipalities, counties and state government

-Worked in collaboration with the Newark Public School System in vaccinating middle school students with Hepatitis B vaccine

 

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Career Accomplishments:

-Functioned well in coordinating and staffing the cooling sites throughout the City of Newark during days when temperatures reached above 90 degrees and 80% humidity

-Organized and enforced programs based on the State of New Jersey’s Healthy NJ 2010 guidance set forth by the CDC Healthy People 2010

-Closely worked with the Emergency Management Team for the City of Newark, handling programs related to employee health and infection control such as the Immunization Program, Pediatric Practice, TB Control, Lead Program, STD, and Adult Medicine; organized and handled the State of New Jersey’s smallpox clinics.

 

Nurse Case Manager Augmented Inspector (In support of Operation Enduring Freedom)

DEPARTMENT OF THE ARMY, ARLINGTON, VA

NOV 2007–AUG 2008| Hours per Week: More than 40

Supervisor: Dolores Fischer, LTC (R) | Contact No.: 706.536.5620

-Carried out thorough assessment of operations compliance with DoD policies as well as execution and timeliness of the Medical and Physical Evaluation Board and Review processes

-Evaluated the implementation, oversight, care and support of warriors and their families in the Warriors in Transition system to guarantee adherence to Army policy

- Played a pivotal role in assessing other aspects of the medical treatment process while

supporting facilities and programs along with their effects on Army readiness, such as

transition to the Department of Veterans Affairs and soldier and family programs

Career Accomplishment:

-Gained recognition as subject matter expert in policy and execution of nurse case manager duties

 

WTU/Med Hold Case Manager/Senior Case Manager (In support of Operation Enduring Freedom)

DEPARTMENT OF THE ARMY-IRELAND ARMY COMMUNITY HOSPITAL, 289 IRELAND AVENUE FORT KNOX, KY 40121-5520

JAN 2004–NOV 2007 | Hours per Week: More than 40

Supervisor: Lance Raney, LTC, MD | Contact No.: 502.624.9822

-Worked as nurse case manager and nurse case manager supervisor for 7 (4 military and 3civilian) case managers responsible for medical and administrative case management of soldiers who were deployed or returning from deployment due to medical conditions that did not allow them to complete the mission

-Established and maintained open lines of communication with the soldier and their family, commandants, providers, and other members of the Health Care Team regarding the appropriate, efficient, and cost effective treatment plan for soldiers

-Dealt with data systems utilized within the military system, such as CHCS I and ALTHA (CHCS II)

-Led the alteration of ALTHA system for the development of a template with specific problems unique to warriors (soldiers)

 

Career Accomplishments:

-Played an integral role in the collaborative process of assessment, planning, implementation, coordination, monitoring, and evaluation by coordinating the medical evaluation, treating, and disability processing of more than 250 soldier

-Functioned as soldier and staff advocate while effectively promoting interdepartmental communications and team work

 

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Weekend Supervisor

PARKWAY MANOR EXTENDED CARE, 480 NORTH WALNUT STREET, EAST ORANGE, NJ 07017

AUG 2001–JAN 2004| Hours per Week: 32

Supervisor: Rebecca Ronquilla | Contact No.: 973.674. 2700

-Performed effectual management of more than 200-bed extended care facility, which included a weekend staff of 24 professional nurses and paraprofessionals

-Strategized and coordinated the implementation of established policies within the units

-Led the development, application, and assessment of proper and effective work methods

- Rendered assistance in conducting thorough evaluation of nursing care and employee performance as well as generated recommendations for improvement to the DON

-Administered patient admittance and discharge into and from the building or area

-Guaranteed the maintenance of high customer service standards for all residents of the facility

-Managed and kept essential records, reports, and files

Career Accomplishments:

-Completed the successful promotion of positive guest relations as well as efficiently handled complaint resolutions and performed administrative functions as necessary, which included quality assurance studies and cost analyses

 

EARLIER CAREER

 

Director of Clinical Services

CORRECTIONAL HEALTH SERVICES, 271 GROVE AVENUE, VERONA, NJ 07044

SEP 1995–APR 1998 | Hours per Week: 40

Supervisor: Alan Zalkind | Contact No.: 973.571.9550

 

Director of Nursing / Staff Nurse

NO BARRIERS HEALTH CARE AGENCY, NEWARK, NJ

AUG 1988–APR 1998 | Hours per Week: 32

Supervisor: Keith DeCosta | Contact No.: 862-220-5537

 

Health Educator / Clinical Services Manager

PHP HEALTH CARE/BCBS, JERSEY CITY, NJ

DEC 1994–SEP 1995| Hours per Week: 40

Supervisor: Steven Briggs | Contact No.: 201.951.9660

 

Assistant Unit Coordinator/Unit Coordinator

KESSLER INSTITUTE FOR REHABILITATION, 1199 PLEASANT VALLEY WAY, WEST ORANGE, NJ 07052

SEP 1984–DEC 1994| Hours per Week: 35

Supervisor: Kathleen Sawyer | Contact No.: 973.731.3600

 

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EDUCATION

 

Doctorate in Health Administration ▪ June 2005

NOVA SOUTHEASTERN UNIVERSITY, FORT LAUDERDALE, FL 33314

 

Master of Public Administration, with Concentration in Health Care Administration ▪ Aug 1997

KEAN UNIVERSITY, UNION, NJ 07083

 

Bachelor of Science in Nursing ▪ May 1991

KEAN UNIVERSITY, UNION, NJ 07083

 

Associate of Applied Science in Nursing ▪ May 1984

ESSEX COUNTY COLLEGE, NEWARK, NJ 07102

 

High School Diploma ▪ Jun 1977

WEST SIDE HIGH SCHOOL, NEWARK, NJ 07103

 

PROFESSIONAL DEVELOPMENT

 

MILITARY SCHOOLS ATTENDED:

 

Unit Prevention Leader Course ▪ 2009

Unit Victim Advocate Course ▪ 2009

United States Army Command and General Staff College-Intermediate-Level Education (ILE) ▪ 2007

Combined Arms and Services Staff School ▪ 2001

AMEDD Reserve Component Officer Advanced Course ▪ 1996

AMEDD Officer Basic Course ▪ 1994

Commander -7245th Medical Support Unit, Picatinny Arsenal, NJ-April 2013-Present

Executive Officer ▪ 7245th Medical Support Unit, Picatinny Arsenal, NJ ▪ Jan 2009–April 2013

Case Manager ▪ 7245th Readiness Support, Picatinny Arsenal, NJ ▪ May–Jul 2010

Case Manager ▪ 7245th Medical Support Unit, Picatinny Arsenal, NJ ▪ Oct 2008–Jan 2009

S1 Officer-in-Charge ▪ 4219th United States Army Hospital, Picatinny Arsenal, NJ ▪ Jan 2000–Jan 2004

Observer Controller ▪ Regional Training Site-Medical, Fort McCoy, WI (non-rated) ▪ Aug 2003

Observer Controller ▪ Regional Training Site-Medical, Fort Devens, MA (non-rated) ▪ Aug 1997

CERTI F ICATIONS

Case Manager Certification ▪ May 2009

Basic Life Support (BLS) Certification ▪ May 2017

Certification in Contracting Basics for COTRs ▪ Oct 2008

 

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AFFILIATIONS

Member ▪ Military Officers Association of America (MOAA)

Member ▪ Reserve Officers Association (ROA)

Member ▪ Arkansas Northeastern College (ANC) Scholarship Program

Member ▪ National Collegiate Athletic Association (NCAA)

Member-Case Management Society of America (CMSA)

Member-Concerned Black Nurses

PUBLICATION

Medical Management Guide for the DoD Military Health System. 2009