Austin Graff

Austin Graff

Experience in marketing, sales, customer service, brand developement, advertising, and customer service.
  • Raleigh, North Carolina
  • January 4, 2019

Motivated and disciplined individual focused on mentality to grow and build new business with every marketing tool accessible. Over 5 years of sales, customer service and brand development experience. Additionally, over 4 years in training, operations, and accountability. Highly skilled at interpersonal communication and interpreting customer’s needs and moods to create and sustain new business opportunities. Success in building rapport with customers and advancing company goals through the delivery of world-class service. Thinks outside the box to deliver a unique experience for co-workers and clients on a daily basis, in order to promote growth, brand development, and customer satisfaction.

Skills and Achievements

Honorable Discharge (USMC)

Good Conduct Medal

Exceptional Integrity, Interpersonal, Entertaining, Team-Player, Punctual, Friendly, Communication, Capable Problem Solver, Detail Oriented, Fiscally Responsible, Assertive, Decisive, Budget Planning, Stress Management, Microsoft Word, Microsoft Excel, Organized, Leadership, Hard Worker

Phone Number


Associate in Arts Business Administration @ Wake Technical Community College
Aug 2018 — Current


Business Development Manager @ Pacific Sushi LLC
Aug 2017 — Aug 2018

● Demonstrated an entrepreneur mentality to lead planning, strategies, proposal processes, and bid preparations
● Maintained relationships with partners to meet and exceed sales growth goals
● Responsible for account development, assessing customer needs, and produced solutions
● Conducted market research on trends of products and competing businesses in order to be able to consistently offer new products based on supply and demand, competitive pricing, and wants and needs
● Secured new business to raise revenue
● Sought new partnerships to promote new business ideas for offering new products and their availability
● Negotiated contracts to promote growth, and utilized projected revenue to create new opportunities
● Constructed training programs for new employees based on product knowledge

Lead Bartender and Trainer @ Tribeca Tavern of Cary
Aug 2016 — Current

● Responsible for training employees vital to business operations
● Verified customers’ identification to verify age requirements for alcohol purchases.
● Assisted in creation of hand-crafted cocktails with the use of local products
● Executed competent knowledge of details of local beers, over 350 different bottles of whiskey, and other liquors, with the ability to recommend different selections and upsell
● Serve wine, bottled or draft beer, liquor, and mixed drinks.
● Delegated work place issues with employees and guests with tact
● Maintained a positive work environment, with attitudes and overall physical maintenance of workspace
● Processed payments and customer orders consistently and competently

Customer Service Representative @ Hendrick Automotive Group
Jul 2015 — Aug 2016

● Handled multiple customer orders, issues, payments, and tracking of orders daily, sometimes from memory
● Executed product knowledge with customers
● Able to recommend different products based on popularity
● Helped verify over thousands of units of inventory
● Built rapport with customers
● Collected money from customers and processed payments

Profesional Salesperson @ Leith Nissan Automotive Group
Jul 2014 — Jul 2015

● Greeted customers daily with friendly attitudes
● Maintained rapport with repeat customers
● Recommended products based on customers’ needs
● Able to demonstrate product functions and detailed information
● Delivered quality customer service

Training Non-Commisioned Officer for Sections 3 Operations @ United States Marine Corps
Nov 2009 — Jun 2014

● Implemented training programs for over 1,000 servicemembers
● Maintained inventory with supplies essential to training and on the job exercises
● Handled conflicts in the workplace with tact
● Demonstrated ability to follow orders and complete tasks in a timely manner
● Competent decision making execution with decisiveness based on proper judgement

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