Vince` Burress
- Alton, IL
- August 20, 2020
Greetings! I am sending you this cover letter and resume in the hopes of creating a better future for my family. A little about me, I’m a U.S. Navy vet (5/92 – 5/96). After I came home, I went to work as a Managing Partner for Sonic Drive-In until (12/05) when it was sold to a franchisee (was a corporate store). Then I went to work for Autozone as a Store Manager where I remained until my mother’s health started to fail (6/17). I made the decision to resign from Autozone and became her 24/7 caregiver until her death 3/26/18.
Thank you for your time and consideration.
Education
HS graduate
Experience
Ensured Denny’s customer service standards were met or exceeded,
Monitored suppliers to ensure they efficiently provided needed goods or services within budgetary limits
Supervised employee Food Safety Certification Program
Upsold customers, trained new employees, monitored potential loss prevention issues within Denny’s standards
Trained multiple employees in the various areas of operation
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Active in Local Store Marketing to increase commercial business
Wrote schedules to maintain all labor guidelines
Conducted annual employee performance reviews
Ensured all inventory items are maintained to proper levels to minimize the possibility of not having what a customer needs/wants
Monitored potential loss prevention issues within Autozone standards
Rotate merchandise and displays to feature new products and promotions
Oversaw, trained and encouraged multiple hourly and Assistant managers promoting a culture of efficiency and performance
Won “Best Customer Service” Award two years 2009 and 2011 from the Sullivan Business Review while at the Sullivan, MO Autozone
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Kept records required by government agencies regarding sanitation and food safety
Counted cash drawers and maintained proper safe levels
Wrote schedules to maintain both corporate and governmental labor guidelines
Maintained appropriate inventory levels an ensure product availability and to comply with Sonic’s profitability standards
Monitored food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner, Marketing, Hiring, Training, Upselling, P&L’s